Bay City OfficeStandish OfficeGaylord Office



Privacy Policy

Commitment to Privacy

We value you as a customer and respect your right to privacy. Northway Insurance Agency takes your personal privacy seriously. We are committed to maintaining the confidentiality and security of personal information.

Use of Information

You provide us with information about yourself through various correspondences, including discussions in our office, by phone, e-mail, faxes, letters, etc. We use that information and other information to quote, underwrite and service your insurance.

Information We Obtain

We may collect non-public personal information about you. Depending on the nature of your coverage, we may collect information about you from third parties, such as the state agency that maintains your motor vehicle and driving records. We may receive information about you from a consumer reporting agency. The Fair Credit Reporting Act ensures you have a right to see personal information collected about you, by a third party, and correct any information, which might be in error. Contact us for further questions about accessing your personal data.


We do not sell customer information for marketing purposes. We do not disclose any non-public personal information about our customers or former customers to anyone except as permitted or required by law, or except as permitted by our customers or former customers. This may include disclosures to:

  • Persons or organizations that perform business, professional or insurance functions for us, such as those that handle claims, perform medical examinations for life or medical insurance or property and liability inspections.
  • Insurance companies or managing general agencies, to determine pricing, eligibility, and availability of insurance coverage.
  • Organizations that collect information for the purpose of detecting or preventing fraud.
  • Other interested parties, such as a lienholder, mortgage company, landcontract holder, contractor or other parties with interest in insured property or liability.

Protecting Confidentiality

We restrict access to non-public personal information about you to employees, agents or representatives who need to know that information in order to provide you with products, benefits or services. We maintain administrative, technical and physical safeguards that comply with state and federal laws and regulations to guard against the unauthorized use or disclosure of non-public personal information. If for some reason data is accessed, we will notify you as required by law.

We recognize and respect the privacy concerns of our customers. We are committed to safeguarding non-public personal information. We are providing this notice for informational purposes and may update it in the future.


Our website may be accessed at, and

A cookie is a piece of data that is stored on a visitor’s hard drive while they are visiting our website. We may utilize a  short-lived form of cookie when you visit this site. We only use a cookie to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to the website server.

We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor’s computer as soon as they close their browser or if they are not actively browsing the website for more than 20 minutes. Should a previous visitor to our website return for a new session, they will be issued a new cookie and in no way will they be recognized as a visitor from a previous visit or session. Our website may contain links to third party websites that are not controlled by us.

These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that we are not responsible for the content of third party websites linked to our website, not are we responsible for the privacy policy or practices of third party websites linked to our site. Our privacy policy only applies to information we collect from you by any method of communication from you, including our website. If you should link to third party websites from our website, we strongly encourage you to review and become familiar with that website’s privacy policy.

Changes In Our Privacy Policy

We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.

Agency Contact Information

Bay City

808 N. Jefferson Street

Bay City, MI 48708

Ph:(989) 893-7651

Toll free: (800) 515-5700

Fax: (989) 893-6098


229 E Cedar St, P O Box 889

Standish, MI 48658

Ph: (989) 846-9543

Toll free: (800) 682-9011

Fax: (989) 846-0032


639 Poquette Rd

Gaylord, MI 49735

Ph: 989-732-7411

Fax:   989-705-1899